Course Details

Advance Skills In Reservation & Ticketing

This course is for the advanced skills in reservation and training with good learning in air travel pricing and traveling who needs to be perceived as the company or office master. You will pick up trust in pricing more complex ventures that apply special cases to standard pricing principles. A key extra advantage are think about units on travel trades and reissues bringing about a discount or an extra gathering for the new travel price or a punishment charge accumulation.

These courses also include:-

Agent assembly areas

•Sign-in/off

•How to encode and decode airlines, airport and cities codes.

•Checking of availability

•Making of a PNR- Adult, Child & Infant

•PNR components- SSR,OSI, MEDA, MAAS, WCHR & more

•Fare finding-Lowest fare, Multiple airline fares, fare for a specific date & more

•Creating of TST- Adult, Child & Infant

•Manual TST Creation

•Issuance of E-ticket

•Reissue/Revalidation

•Refund-full and partial

•MPD-Standalone and Auxiliary

•Managing airline queues

•Holiday package management-domestic & international

•Designing, costing & budgeting of fit package

•Understand the package components.

•How to manage the vendor for car and hotel

•Under the queries

Key Topics – Skills Training

•English Communication & Writing Skills

•Improve Your Listening Skills.

•Presentation Skills to build confidence

•Public Speaking With Meeting Etiquette.

•Etiquettes of customer sales and service

•Sales technique – Cross & Up sell

•Business communication

•Professional E-mail Management

•Basic computer & Typing Skills

•Advanced Microsoft Word, Power Point & Excel For The Future Growth


Course Content